Frequently Asked Questions - Elvora London

Payment

Which payment methods do you accept?
All prices on www.ElvoraLondon.com include VAT.
For your convenience, we accept the following secure payment methods:

  • Credit card (American Express, MasterCard, Maestro, VISA)

How do I pay with a credit card?
Simply enter your card details at checkout, including the card number, cardholder name, expiry date, and 3-digit CVC code. Payments are processed securely via SSL encryption, protecting your information from third-party access. Your card will only be charged once your order has been shipped.

Secure Payment

Shopping with Elvora London is safe and protected. All transactions are encrypted via SSL servers, ensuring your personal data remains secure. We comply with all data protection regulations and never share your information with third parties without consent.

Ordering

Will I receive an order confirmation?
Yes, every completed order is followed by an email confirmation with your order details.

I’m having issues completing payment — what should I do?
If payment doesn’t go through, please try clearing your browser history/cache, then add the product to your cart again and complete checkout.

Can I cancel my order?
Yes, cancellations are possible if requested before 5:00 PM on the day the order was placed. Please email us at Elvoralondon@gmail.com with your name, order number, and order date.
If the order has already been processed, it can only be canceled by returning the package.

Service & Warranty

If you discover a defect that was not visible at the time of purchase, please notify us promptly. After review, if the issue is not caused by normal wear, improper use, lack of maintenance, or unauthorized modification, Elvora London will arrange for repair or replacement within a reasonable timeframe.

Please note:

  • Damage to glass, straps, crowns/stems, and batteries is not covered by the manufacturer’s warranty.

  • This does not affect the statutory warranty rights you are entitled to as a consumer.

Contact

For any questions about your order, please contact us at Elvoralondon@gmail.com. Our customer service team aims to respond within 2 business days.

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FREE SHIPPING

We offer free delivery with tracking across the United Kingdom.

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30 DAY MONEY BACK GUARANTEE

We offer a 30-day return period. Feel free to return any item within 30 days if you are not satisfied.

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SECURE CHECKOUT

At Elvora London, we offer secure and convenient credit card payments for your order.